Refund policy

Return and Refund Policy

As of May 20, 2026

We offer a 30-day return policy. This means you can request a return within 30 days of receiving your order.

1. Return Requirements

For a return to be accepted, the item must:

be unused and unworn
be in its original condition
have all tags attached
be returned in the original packaging
be accompanied by proof of purchase or order confirmation
2. Requesting a Return

To initiate a return, please contact us at:

kontakt@pfotengaudi.com

If your return is accepted, you will receive further information regarding the return process. Returns without prior request cannot be accepted.

3. Damaged or Incorrect Items

Please inspect your order immediately upon receipt. If an item is damaged, defective, or incorrect, please contact us promptly so we can resolve the issue quickly.

4. Non-Returnable Items

Certain products are non-returnable, including:

Personalized or custom-made products
Used hygiene or personal care products
Gift cards
Discounted sale items

If you have any questions about a specific product, please contact us before purchasing.

5. Exchanges

The quickest way to exchange an item is to return the original item and then place a new order.

6. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If the refund is approved, it will be automatically issued to the original payment method.

Please note that banks or credit card companies may take a few business days to process refunds.

7. Return Shipping Costs

Unless the return is due to an error on our part or a defective item, the customer is responsible for the return shipping costs.

8. Contact

For questions regarding returns or refunds, please contact us:

pfotengaudi
Matulusstraße 27
83395 Freilassing
Germany
Phone: +49 1794888169
Email: kontakt@pfotengaudi.com